Waiting time until fix depends on the complexity of the problem and GameForge devs. Everything we can tell you is that our devs are doing everything they can to solve this problem as fast as they can. Unfortunately, the fixed date or day cannot be provided in such a situation.
Regards,
SniperZ
Super Game Operator
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Thin Blue Line
Hello,
Usual response time is up to 48 hours. (Excluding weekends). In cases where your tickets needs to be managed by higher levels, or being reviewed by the team, it takes a little bit longer before we come with feedback. As Mea1 said, the most important thing is to send ticket to the right community, because in that way you speed up whole process. Our warm suggestion is to wait a little bit longer, or hit complain button if you do not receive ticket in 48 hours after you’ve sent.
Just a short addendum form UK community: It is not allowed to repeatedly pillage multi accounts of your colleague. Which means that if our system detects that you have a deal with your friend to attack each other’s multi accounts, a bans will be placed. Bans are not placed on suspicions as you said, but on repeated patterns and proofs which can be detected by our system and punished accordingly.
Hello,
we are sorry to hear that you cannot log in to your account anymore. Considering that all of our players were warned 2 times in past 2 weeks to check their email addresses and act at the time if there are any problems, we cannot help you with account recovery. Email is the only proof of the account ownership, and if you do not have access to one I am afraid that we will not be able to assist you.
Regards,
SniperZ
We do understand your point regarding server merges, but as our CoMa said, at this moment developers are focused on other things, thus we do not know the precise fix date, but be sure that we will keep you informed if we get any information about server merges.
Let’s wait your GO to see what will happen 
Yes, there is.
If you are not statisfied with your server GO work, Super Game Operator (SGO) should be your second contact.
You are right. According to the our T&C’s it is not allowed to use. Anyway, there are some countries like Iran where usage of proxy is necesarry in order to even open Ikariam, that’s why we are lenient in some proxy usage cases. I would like to add that GOs are not allowed to play on servers they watch, and the vast majority of our (UK) staff dont even play on Ika.org (for example) so how can we “Like” someone more, and someone less? If anything you’ve described is correct, I am sure that your GO will verify that and place a proper suspension.
Kozeto you can use 100 proxies. Fleet Logs shows unfair advantage, not proxy. If you have any problem or suspections, then you should contact your GO.
We do understand your unpleasant situation, but please while reporting other players try to calm down, and do not threat us that you will cheat too. I am sure that colleagues checked following accounts to see if any rule was broken. Beyond ban, there is warning as disciplinary option. Thank you for sharing this with us, I am sure your GO will check it once again.
Drago mi je to čuti Dome
Probaj igrati na većim zajednicama. Ikariam.org, ikariam.us, ikariam.de, ikariam.it
Pozdrav,
problem što se tiče kulturnih sporazuma trenutno nije najveći problem Ikariama, tako da nažalost mislim da se tvoj prijedlog neće nikada odobriti.
Nadalje, PCELICA SUZY je u pravu. U većim zajednicama takav problem ne postoji.
Što se tiče spajanja servera: alat koji GameForge koristi kako bi spojio servere više ne radi. Kako im to u ovom trenutku nije najveći prioritet, još uvijek nije poznato kada će biti moguće takvo što. Jedino što nam ostaje je čekati dobre vijesti naših Community Managera
I am afraid that your suggestion won't be possible. This was already suggested and rejected. If you would like to play with people all around the world, then you can join Ikariam.UK server. A lot of shutdowned communities were merged with Ikariam.UK so there are players all around the world.
Članovi tima ne smiju igrat? 
All web plugins and additional scripts which are not approved by GameForge are illegal to use. In case we catch you using that, we will issue a permanent suspension.
Kozeto I think that this is the time when you have to stop trolling players.
Kind regards,
MrSniperZ
Super Game Operator
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Thin Blue Line
Hello,
we are aware of problems while reaching Beta server and we are working hard to fix that. Our Community Management was notified.
Regards,
SniperZ
SGO
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Thin Blue Line
Hello Bigsmoke,
It is really troubling to have to experience such a situation in the game this is why I can understand your standpoint.
Allow me to offer some suggestions on how to proceed with this type of situations if you still encounter them.
Since pillaging is the part of game mechanics, we cannot do much about that, but to say that you have to invest some time by making good tactic to make your enemy stop attacking you. Try to contact him, with a good, polite and friendly tone asking them to stop or ask some other alliances to help you with the war. There are a lot of open options to handle such enemies, but keep on mind that the main key to success is a wise tactic.
From Game Rules side - we cannot do much since I can confirm Kovomatix statement that Bashing rule was removed and there is no limit regarding pillaging anymore.
Have a wonderful rest of the day :)!
Kind regards,
SniperZ
Super Game Operator
---
Thin Blue Line
we appreciate your interest to be a fair player. Here we will try to explain you in detail how to play fair with multi accounts, and avoid of getting banned.
I. Multi-Accounting
It is possible to maintain several accounts on one and the same server. These have to be announced to us by using a game internal function. Direct interaction between these multi accounts is not allowed. Circumventing these rules via other players is not allowed.
The interaction between multi accounts includes:
Which means that you are not allowed to:
To avoid such an interaction, GameForge implemented "IP sharing" option. Once you activate that option, you will not be able to make any fleet contact and in that way violate multi-rule.
The most important fact is that you have to declare IP sharing correctly. That means that if you have 4 multi accounts you have to set IP sharing like this:
Account1 must be linked to Account2, 3 and 4
Account2 must be linked to Account3 and 4
Account3 must be linked to Account4.
Even if you do not have multi-account, but you share your IP address with your friend/housemate or anyone else, you have to declare IP sharing.
Our players are often confused thinking that we ban for multi-accounting only if they access them from the same IP. Even if you have 4 accounts and you play them in 4 different places, you still have to declare that accounts as multi.
Under multi-accounting rule falls Circumvention of multi-rule too.
That means that you are not allowed to use the third party to gain advantage from your multi accounts. There are a different type of violation of that rule, but here is one example.
You have 1 multi-account, and ask your friend to pillage your multi-account, and send you resources he pillaged.
In that situation, all 3 accounts will be banned for the circumvention of the multi rule.
Finally, it is allowed to maintain up to 11 accounts at the same server. That means that you are allowed to play with one main account, and 10 multi accounts. If you create more multi accounts, you will not be able to setup IP sharing with the rest of them, and risk suspension for Mass Multi.
It's good for you to know that you are allowed to:
If you have any other questions , feel free to contact us, we will be happy to help you!
Your Ikariam UK team
