Sampisa Master Org Farmer

  • Male
  • from Italy
  • Member since Feb 13th 2019
  • Last Activity:
Posts
20
Likes Received
576
Points
768
Profile Hits
2,535

  • hi Sampisa !

    a question

    what happens to accounts that are banned forever ? do they remain on the server where they were banned forever, or are they moved to the graveyard server


    thanks !

    • Each long-banned account goes to Asphodel, regardless of whether the ban expires in 13 years or 365 days.

  • Hi Sampisa,


    As a result of the server crash and the 24 hour rewind it has meant that those of us with Ambrosia fountains have had them reset back to day one. This has caused us to lose ambrosia that we would have otherwise collected (I make it around 14 ambrosia to get back to the rolling streak). Please can you let us know if this will be compensated?

    Many thanks,

    Sam

    nVlYQs.jpg

    • Hello, I kindly ask you to open a support request at https://gf.link/IKENsupport since we can't discuss about this kind of issues outside the Support System. Thanks

    • Thank you for the response, I have now raised a ticket,

      Sam

  • Hello i have a question; if 1 person has 2 multi (with share IP) can they donate to the same island to grow ?


    In the present you can transfer an account that has free materials to donate,is there any problem if i bring an account to both grow in the same island ? i have been looking for updated rules but i cant find this anywhere

  • Hello! When can you expect a reply to the letter 18808956 ?

    • Hello martinsribkinskis

      We normally answer in 24 hours, sometimes 48 hours, but in some rare cases - when we have to dig deeper into the case - your ticket can be moved to a different level for review. E.g. from GO level, to SGO level to GA. You can notice it under the "Handled by:" section (e.g. "Handled by: This ticket is being handled by GameOperator.") so you can know if the ticket is escalating or not.

      Obviously, for privacy reasons we don't discuss publicly about a case.

  • Hello,


    I got banned on the new server on Wednesday morning (6:30), I sent a ticket at 8:00 asking for the reason of the ban and I still haven't gotten an answer. I had sent a ticket a couple of days before the new server had started, to clarify some questions about some rules and game aspects I wasn't sure about, so that I would be absolutely certain I wouldn't unknowingly violate any of them. I've followed every rule to the letter (or so I thought) and I still got banned 40 hours after I joined.

    Sorry for posting on this wall, but I wasn't sure how else to contact you, since I didn't get a response on my ticket in almost 4 days and I'm not permitted to play in some of the most crucial early game hours.


    I also see you said "next time contact me directly, not on my wall" on a post below (jack de loco's post), how do I do that? I can't find a messaging function on this page.

    • Hello, Nick,
      you can click on the top right of this page, the balloons ("Conversations"), then click the "+" on the top right, and finally on the "Participants" add "sampisa".
      About your ban, I'm sorry but we are not authorised to discuss any kind of personal issue outside the Ticket System, at https://ikariam.support.gameforge.com/en

      Kind regards

  • Evening Sampisa,


    How do I go about creating a Ticket? I have an issue in game and am trying to see if there is a way to fix it?


    I have not had to fill out a ticket in years and have forgotten how to access it.

  • Started a conservation, similar situation as Jack.

    • As you know, your case is currently under review, and until now you always received an answer in less than 12 hours. So probably situation is not... similar: In 4 days you had 16 question/answer aka 4 per day, so I think that you are currently well followed in your case.
      Kind regards

    • That is not the similarity I was talking about, and you know it. I'm done here.

    • No, I don't see any relationship, sorry.

  • I sent a message in support

    And don't answer me for 2+ days

    • Your case is currently under review, and you normally should expect an answer in 48 hours (that are not passed yet).
      Indeed, please, next time contact me directly, not on my wall, since for respect of users and privacy reasons, we do not publicly discuss about personal cases.

      Kind regards