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Hello! When can you expect a reply to the letter 18808956 ?
We normally answer in 24 hours, sometimes 48 hours, but in some rare cases - when we have to dig deeper into the case - your ticket can be moved to a different level for review. E.g. from GO level, to SGO level to GA. You can notice it under the "Handled by:" section (e.g. "Handled by: This ticket is being handled by GameOperator.") so you can know if the ticket is escalating or not.
Obviously, for privacy reasons we don't discuss publicly about a case.
I got banned on the new server on Wednesday morning (6:30), I sent a ticket at 8:00 asking for the reason of the ban and I still haven't gotten an answer. I had sent a ticket a couple of days before the new server had started, to clarify some questions about some rules and game aspects I wasn't sure about, so that I would be absolutely certain I wouldn't unknowingly violate any of them. I've followed every rule to the letter (or so I thought) and I still got banned 40 hours after I joined.
Sorry for posting on this wall, but I wasn't sure how else to contact you, since I didn't get a response on my ticket in almost 4 days and I'm not permitted to play in some of the most crucial early game hours.
I also see you said "next time contact me directly, not on my wall" on a post below (jack de loco's post), how do I do that? I can't find a messaging function on this page.
Hello, Nick, you can click on the top right of this page, the balloons ("Conversations"), then click the "+" on the top right, and finally on the "Participants" add "sampisa". About your ban, I'm sorry but we are not authorised to discuss any kind of personal issue outside the Ticket System, at https://ikariam.support.gameforge.com/en
How do I go about creating a Ticket? I have an issue in game and am trying to see if there is a way to fix it?
I have not had to fill out a ticket in years and have forgotten how to access it.
You can always ask on discord Indeed, access https://ikariam.support.gameforge.com/en
Started a conservation, similar situation as Jack.
As you know, your case is currently under review, and until now you always received an answer in less than 12 hours. So probably situation is not... similar: In 4 days you had 16 question/answer aka 4 per day, so I think that you are currently well followed in your case. Kind regards
That is not the similarity I was talking about, and you know it. I'm done here.
No, I don't see any relationship, sorry.
I sent a message in support
And don't answer me for 2+ days
Your case is currently under review, and you normally should expect an answer in 48 hours (that are not passed yet). Indeed, please, next time contact me directly, not on my wall, since for respect of users and privacy reasons, we do not publicly discuss about personal cases.