(not a bug) Unable to connect to Herakles-UK (s45-en)

  • I ran a tracert to help better diagnose the issue. I removed some of the initial hops as they were irrelevant.


    Broken:


    Tracing route to s45-en.ikariam.gameforge.com [79.110.90.230]

    over a maximum of 30 hops:


    7 11 ms 11 ms 10 ms 108.162.211.228

    8 10 ms 10 ms 9 ms 172.70.53.246

    9 10 ms 12 ms 12 ms 172.70.53.72

    10 11 ms 12 ms 10 ms 172.70.53.57

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 123 ms 122 ms 122 ms vl12.gf-aix.as47195.net [79.110.81.9]

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.


    Working:


    Tracing route to s49-us.ikariam.gameforge.com [79.110.82.136]

    over a maximum of 30 hops:


    8 7 ms 10 ms 9 ms 108.162.213.113

    9 10 ms 7 ms 7 ms 108.162.213.107

    10 7 ms 9 ms 7 ms 108.162.213.68

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 151 ms 170 ms 118 ms vl17.gf-txx.as47195.net [79.110.81.26]

    14 118 ms 122 ms 120 ms h4597.gfsrv.net [79.110.82.136]


    It seems the issue is going from vl12.gf-aix.as47195.net to gfsrv.net

  • This used to happen to me too.

    Try NOT logging in from the screen where you click on the last server where you played, but by going to the screen with the list of servers where you play and then clicking on the server where you want to log in

    you should be able to



    this way .... no .... but ....



    this way is ok

    firma-nuovo-forum.jpg

    Edited once, last by Luky ().

  • Tried that. As you can see from the tracert, it's failing because of a connection on gameforge's end.

    Even pinging it results in timeouts.


    Pinging s45-en.ikariam.gameforge.com [79.110.90.230] with 32 bytes of data:

    Request timed out.


    But if you ping s49 that works (US-Kerberos)

    Pinging s49-us.ikariam.gameforge.com [79.110.82.136] with 32 bytes of data:

    Reply from 79.110.82.136: bytes=32 time=121ms TTL=54

    Reply from 79.110.82.136: bytes=32 time=118ms TTL=54

    Reply from 79.110.82.136: bytes=32 time=121ms TTL=54

    Reply from 79.110.82.136: bytes=32 time=120ms TTL=54


    Ping statistics for 79.110.82.136:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 118ms, Maximum = 121ms, Average = 120ms

  • Yes, just try another network or IP address for the next 24-48 hours and it should be fixed itself. It's something between the server and provider, nothing we can do about it - already tried in the past but there were no signs on the server side about any issue.

  • Could you at least open a ticket with the provider and let them know that there's an issue with the hop from vl12.gf-aix.as47195.net [79.110.81.9] to the next destination?

  • Draxo, I don't think you understand. This is an internal GF issue.


    Here's the tracert:


    7 11 ms 11 ms 10 ms 108.162.211.228

    8 10 ms 10 ms 9 ms 172.70.53.246

    9 10 ms 12 ms 12 ms 172.70.53.72

    10 11 ms 12 ms 10 ms 172.70.53.57

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 123 ms 122 ms 122 ms vl12.gf-aix.as47195.net [79.110.81.9]

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out


    The issue is it's getting to vl12.gf-aix.as47195.net but not getting to the next destination.


    If I do a whois lookup on as47195.net you can clearly see that it is a GF domain.


    https://whois.domaintools.com/as47195.net


    If we compare it to s49-us.ikariam.gameforge.com


    Tracing route to s49-us.ikariam.gameforge.com [79.110.82.136]

    over a maximum of 30 hops:


    8 7 ms 10 ms 9 ms 108.162.213.113

    9 10 ms 7 ms 7 ms 108.162.213.107

    10 7 ms 9 ms 7 ms 108.162.213.68

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 151 ms 170 ms 118 ms vl17.gf-txx.as47195.net [79.110.81.26]

    14 118 ms 122 ms 120 ms h4597.gfsrv.net [79.110.82.136]


    It successfully resolves by going from vl17.gf-txx.as47195.net to h4597.gfsrv.net.


    The gfsrv.net is the internal server that is hosting the game which is likely working correctly.


    The issue is the connection between vl12.gf-aix.as47195.net to gfsrv.net is not working. This is likely due to an issue with vl12 itself as Kerberos is using vl17.


    This should be easily replicated by anyone else using: tracert s45-en.ikariam.gameforge.com

    Edited 2 times, last by User12996 ().

  • I had my friend check, she can get in but she gets routed to vl10.


    Tracing route to s45-en.ikariam.gameforge.com [79.110.90.230] over a maximum of 30 hops:

    12 127 ms 122 ms 124 ms vl10.gf-aix.as47195.net [79.110.81.2]

    13 139 ms 127 ms 127 ms h2064.gfsrv.net [79.110.90.230]